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FREQUENTLY ASKED QUESTIONS

  • How much is a class and what’s included?
    The class is $55 per person. The price includes all the materials needed for the class, the vessel and fragrance of your choice, a step-by-step class on how to make your candle, and your finished candle to take home!
  • What is the cancellation policy?
    We offer full refunds for cancellations made 48 hours in advance. If a guest needs to cancel within 48 hours of their booked class or does not make it to their class, a refund will not be issued. Guests can reschedule the class for another time and day we have available. In the event a guest or guests are more than 30 minutes late to any scheduled reservation the reservation is then cancelled and a new reservation must made in addition to a $25 convenience fee.
  • How big are the classes and how long do they last?
    The workshop classes we host are 1.5 hours and private events (groups over 10) are 2.5 hours.
  • Do I need a reservation or can I just walk in?
    Reservation are required and can be easily made through our site with our classes and selected times.
  • Can you host in any space or just in the store?
    We can host events in all kinds of spaces, not just in our store. For private event inquiries, email natasha@benudecandleco.com
  • How should I contact you about a collaboration?
    If you are a brand or influencer that wishes to work with us, simply email us via the contact information and title it; "Collab Inquiry".
  • How long do the candles take to dry?
    Your candle should take about 30 minutes to dry. During that time we encourage you to take pictures, hangout & check out our selection of candles for sale which you also recieve 15% off if you purchase candles during your scheduled class.
  • Can I refill my candle from a past visit?
    Of course! We love when customers return and want to recycle their vessels. If you bring back a vessel from a previous class, you can receive 20% off another class.
  • How big are the candles?
    Our candles are single wick glass candles that hold about 12 ounces. They have around 60 hours of burn time.
  • Where are you located?
    We are located on the corner of Army Trail & Swift in Addison, IL next to Granny's Restaurant. 190 N Swift Rd. Ste J. Addison, IL 60101
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