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FREQUENTLY ASKED QUESTIONS
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How much is a class and what’s included?The class is $55 per person. The price includes all the materials needed for the class, the vessel and fragrance of your choice, a step-by-step class on how to make your candle, and your finished candle to take home!
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What is the cancellation policy?We offer full refunds for cancellations made 48 hours in advance. If a guest needs to cancel within 48 hours of their booked class or does not make it to their class, a refund will not be issued. Guests can reschedule the class for another time and day we have available. In the event a guest or guests are more than 30 minutes late to any scheduled reservation the reservation is then cancelled and a new reservation must made in addition to a $25 convenience fee.
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How big are the classes and how long do they last?The workshop classes we host are 1.5 hours and private events (groups over 10) are 2.5 hours.
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Do I need a reservation or can I just walk in?Reservation are required and can be easily made through our site with our classes and selected times.
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Can you host in any space or just in the store?We can host events in all kinds of spaces, not just in our store. For private event inquiries, email natasha@benudecandleco.com
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How should I contact you about a collaboration?If you are a brand or influencer that wishes to work with us, simply email us via the contact information and title it; "Collab Inquiry".
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How long do the candles take to dry?Your candle should take about 30 minutes to dry. During that time we encourage you to take pictures, hangout & check out our selection of candles for sale which you also recieve 15% off if you purchase candles during your scheduled class.
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Can I refill my candle from a past visit?Of course! We love when customers return and want to recycle their vessels. If you bring back a vessel from a previous class, you can receive 20% off another class.
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How big are the candles?Our candles are single wick glass candles that hold about 12 ounces. They have around 60 hours of burn time.
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Where are you located?We are located on the corner of Army Trail & Swift in Addison, IL next to Granny's Restaurant. 190 N Swift Rd. Ste J. Addison, IL 60101
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